Woolworths

• Permanent role with immediate start
• Supportive and inclusive team environment
• Attractive team benefits and career pathways

About the role

To assist the Customer Service Manager to lead, coach and support the Customer Service team to provide excellent customer service through a team that advocates for the business.

What you'll do

• Foster an environment focused on delivering a great customer experience across the total store and for our online customers
• Assist the Customer Service Team Manager to supervise team members against key metrics and Ways of Working and provide valuable and constructive feedback to team members and to the Team Manager for the purposes of recognition and development opportunities

What you’ll bring

• Genuine passion for food & shopping
• Customer first mentality
• Love of teamwork and growing with others
• Flexible and adaptable to change
• Willing to work and reliable

What you'll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
• A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app
• A progressive and competitive leave policy that gives you more space for what matters to you

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process. 

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