Woolworths

• Permanent salaried role with immediate start
• Supportive and inclusive team
• Attractive team benefits, stability and career pathways

About the role

As Online Manager you will be a champion for customer experience, be responsive, solutions-focused and have the ability to think on your feet. You will lead a team of Personal Shoppers who deliver accurate orders for our customers every day.

What you'll do

• Leading teams across our Online department to put team and customers first through the day-to-day management of online orders
• Managing and distributing online orders to the team of Personal Shoppers
• Working cohesively across our Grocery & Fresh Departments
• Being an advocate for accurate picking and substitutions
• Ability to pivot and focus on achieving order windows and targets
• Strong focus on OH&S and safety
• Delivering key performance metrics and targets across the Online team

What you'll bring

Your prowess in service delivery, and ability to engage, lead and develop your team will ensure we go the extra mile and strive to exceed customer expectations.

• Ability to listen and learn and show genuine care for both team and customers
• A drive to work collaboratively and work end to end as one team
• Believes in always doing the right thing
• Ability to work in a past paced and complex environment
• Experience leading teams to deliver day to day running of a department
• Community orientated
  
  

Note: Woolworths Group is an inclusive, team-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all of the requirements above, we urge you to please still submit your application.

What you'll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
• A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app
• A progressive and competitive leave policy that gives you more space for what matters to you

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process. 

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